Refund policy

All sales are final

Once an order is paid we don't accept returns, exchanges or cancellations, and we don't give refunds or store credit for:

• change of mind, or no longer wanting the item
• ordering the wrong size, colour, option or quantity
• spelling or wording you typed for a custom item
• small differences in colour between your screen and the real item
• natural variation in handmade pieces such as kandi, including bead order and shade
• digital files, once the order is paid, whether or not you have downloaded them

Custom items

Custom kandi, custom keychains and custom 3D files are made from what you enter, so they can't be cancelled once paid. Check the preview, the spelling and the options before you pay.

Faulty, damaged or wrong items

If an item arrives faulty or damaged in transit, or we sent the wrong item, email support@raveshyt.com within 7 days of delivery with your order number and clear photos of the item and its packaging. For a digital file, tell us what doesn't work.

Once we have confirmed the problem, we will repair it, replace it or refund the item, at our choice. If we ask for the item back, we'll tell you how and cover the postage. Items damaged by wear, washing, misuse or accidents after delivery are not faulty.

Downloads

Each digital purchase can be downloaded up to 10 times. Download links work for 24 hours and you can create a fresh one from your account. Keep a copy of your files: lost files are not a reason for a refund.

Chargebacks

Please contact us before disputing a payment with your bank. If a chargeback is opened for an order that was delivered as described, we will dispute it with the order and delivery records, and we may close the account.

How approved refunds are paid

Approved refunds go back to the original payment method through our payment provider, Stripe, and usually show in 5 to 10 business days. Refunding an order with digital files switches off its download links.

Your legal rights

This policy doesn't remove rights that the law gives you and that can't be waived. Shipping times, lost parcels and delivery problems are covered in the shipping policy.