Terms of service

Who we are

RaveShyt is based in British Columbia, Canada. You can reach us at support@raveshyt.com. By using this site or placing an order you agree to these terms.

Your account

• You need an account with a confirmed email address to place an order.
• Keep your password to yourself. You are responsible for what happens under your account.
• You can see every device that is signed in, and sign any of them out, in your account.
• We may close accounts that are used for fraud or to abuse the site.

Prices and orders

• All prices are in Canadian dollars. Tax and shipping are shown at checkout before you pay.
• An order is accepted when your payment succeeds and we send the confirmation email.
• We may refuse or cancel any order before it ships, for example if a price or description was wrong, an item is out of stock or we suspect fraud. If we cancel, we refund what you paid in full, and that is the only remedy.
• All sales are final. Paid orders can't be cancelled, returned or exchanged for change of mind; see the refund policy.

Product descriptions

• Photos and colours are a guide. Screens show colours differently, and small differences are not a fault.
• Kandi and other handmade pieces vary a little from piece to piece in bead order, shade and size.
• Sizes are listed on each product. Check them before you order; wrong sizes are not exchanged.

Using the products

Use our products as they are meant to be used and at your own risk. Accessories, festival gear and kandi are not safety equipment, are not toys for young children, and contain small parts. Fans, sunglasses and hydration packs are not medical or protective devices.

Payment

Payments are processed by Stripe. Your card details are entered in Stripe's secure form and never reach or are stored on our servers.

Digital files and custom 3D files

• Buying a file gives you a personal, non-transferable licence to use and print it for yourself.
• You may not resell, share or redistribute the files, or sell prints made from them.
• The designs, artwork and templates stay our property.

Text on custom items

You are responsible for the text you ask us to put on a custom item, and you confirm you have the right to use it. We do not make items with brands, logos, characters, artist or event names, or any other name or mark that belongs to someone else. We may refuse or cancel such an order and refund it in full, and that is the only remedy.

Shipping and refunds

The shipping policy and the refund policy are part of these terms.

Liability

To the fullest extent the law allows: the site is provided as it is and may sometimes be unavailable; our total liability for anything to do with an order is limited to the amount you paid for that order; and we are not liable for any indirect, incidental or consequential loss, such as lost events, travel, tickets, time or data. Nothing in these terms limits rights that consumer protection law gives you and that can't be waived.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there, and any dispute is handled by the courts of British Columbia.

Changes to these terms

We may update these terms. The date at the top shows the latest version, and the version in force when you placed an order applies to that order.