Shipping policy

Where we ship

We ship physical orders within Canada. Digital files and custom 3D files are delivered online and can be bought from anywhere.

Processing time

• Merch in stock: packed and handed to the carrier in 3 to 5 business days.
• Custom kandi and printed items: made to order in 5 to 10 business days, then shipped.
• Digital files: available in your account as soon as your payment clears. Custom 3D files are generated after payment and we email you when they are ready.

Shipping cost

The shipping methods available for your address, and the price of each, are shown at checkout before you pay. Orders that contain only digital items have no shipping charge.

Tracking

When a tracked order ships we email you the tracking number, and it also appears on the order in your account. Delivery times are the carrier's estimates, not guarantees, and we aren't responsible for delays once a parcel is with the carrier.

Delivered parcels

Once the carrier marks a parcel as delivered to the address you gave, it is your responsibility. We aren't responsible for parcels that are stolen, left in a mailbox or safe place, or signed for by someone else after delivery.

Wrong address and returned parcels

Check your address before you pay: we ship to the address on the order and can't change it once the order has shipped. If a parcel comes back to us because the address was wrong or incomplete, or nobody collected it, we'll send it again once you pay the new shipping cost. If you'd rather not, we refund the item price only; the shipping costs are not refunded.

Lost or damaged parcels

If tracking shows no movement for 10 business days, or a parcel arrives damaged, email support@raveshyt.com within 7 days of the last tracking update or the delivery date, with your order number and, for damage, photos of the item and the packaging. We open a claim with the carrier and then replace or refund the item as set out in the refund policy. Untracked lettermail is sent at your own risk.